Shipping Policy

Shipping & Delivery FAQs (US Only)

We're committed to getting your order to you quickly and efficiently within the United States. Here are answers to common questions about our shipping policies:

Q: Can I pick up my order from your warehouse?

A: We currently do not offer warehouse pickup for online orders. All orders are shipped directly to your provided address.

Q: Do you offer free shipping?

A: Yes! We provide free shipping on all orders within the contiguous United States (lower 48 states). No minimum purchase required.

Q: Which countries do you ship to?

A: We ship exclusively within the contiguous United States (lower 48 states). Unfortunately, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories. If you have any questions about specific locations, please contact our Customer Support team.

Q: How long does shipping take?

A: Shipping typically takes 3-7 business days within the contiguous United States (lower 48 states). Estimated delivery times are provided at checkout.

Q: Something is missing from my order. What should I do?

A: Please contact our Customer Support team immediately. We will investigate the issue and arrange for the missing items to be sent to you. Please notify us within 90 days of receiving your order.

Q: I received the wrong order. What should I do?

A: Please contact our Customer Support team as soon as possible. We will arrange for the correct items to be sent and provide instructions for returning the incorrect order. Please notify us within 90 days of receiving your order.

Q: What if my order is delayed?

A: While we strive to meet our estimated delivery times, delays can occasionally occur. Please use the tracking number provided in your shipping confirmation email to check the status of your order. If you have any concerns, contact our Customer Support team.

Q: What happens if I'm not home for delivery?

A: If you are not available to receive your delivery, the carrier will typically leave a delivery notice or attempt redelivery. Delivery procedures vary by carrier, so please refer to the tracking information for specific details.

Q: Do I need to sign for my delivery?

A: A signature may be required for deliveries of high-value items or for certain shipping methods. You can check the tracking information for specific delivery requirements.

Q: Can I track my order?

A: Yes, you will receive a shipping confirmation email with a tracking number once your order has been shipped. You can track your order on the carrier's website. If you have any issues, contact our Customer Support team.